Many companies have already switched to a service center model in their financial, reporting, IT, HR, customer service and acquisition operations, or have begun exclusively using Shared Services and Outsourcing (SS&O).
Globalisation and accessibility of information technology enable new ways of doing business. Nowadays companies also utilise the service center and outsourcing model in operations more closely associated with business, such as research, product development, taxation and legal matters.
Service centers are a means of facilitating qualitative and financial benefits. A service center solution may be driven by changes in the business model (e.g. a client, adoption of the principal model), corporate reorganisation, a need to improve the quality of operations, decrease in the level of costs or improvement of control and transparency.
Operative cost savings from implementing a service center are typically between 20-50%, depending on the company’s starting situation and the conditions specified for the service center model. The pressure on companies to improve the efficiency of their operations challenges them to also re-evaluate the locations and processes of their existing service centers.
The adoption of a service center is typically a project of 6-18 months, during which scattered operations in business and regional companies are transferred to the service center. We can help you
The scope and structural complexity of outsourcing are increasing. The very first outsourcing contracts were long-term bilateral agreements. Today with the great accessibility of information technology, the trend is towards a multi-sourcing model, where the responsible supplier acts as a procurer and provides the other suppliers, or where a group of suppliers collectively offers a bunch of services.
The different stages of the lifecycle of outsourcing have their own challenges. We will focus on the whole picture and study the entire contract period and special questions related to each stage. We can help you
Partner, Consulting Leader, PwC Finland
Tel: +358 (0)20 787 7504
Partner, Consulting, PwC Finland
Tel: +358 (0)20 787 7805